Last updated: 13 September 2026
Welcome to Edna Lovita. These Terms & Conditions govern your use of our website and your purchase of products from us.
By browsing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
Edna Lovita reserves the right to update these Terms & Conditions from time to time. Any changes will be published on this page.
1. About Edna Lovita
Edna Lovita is an online fashion, jewellery and lifestyle store offering curated products to customers in South Africa.
Throughout these Terms & Conditions, "Edna Lovita", "we", "us" and "our" refer to Edna Lovita.
"You", "your" and "customer" refer to the person using our website or purchasing our products.
Business details
Edna Lovita is an online fashion and jewellery business operated in South Africa.
Trading Name: Edna Lovita
Business Type: Online Retailer
Email: ednalovita@gmail.com
Telephone/WhatsApp: 0763314647
Website: ednalovita.com
2. Using Our Website
You may browse and use our website for lawful purposes only.
You agree not to:
- use the website for fraudulent or unlawful purposes;
- interfere with the operation or security of the website;
- attempt to gain unauthorised access to our systems;
- reproduce or misuse our website content without permission; or
- provide information that is intentionally false or misleading.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been breached.
3. Products
We make every reasonable effort to ensure that product descriptions, photographs, colours, measurements and other information displayed on our website are accurate.
However, colours may appear slightly different depending on your device or screen settings, and minor variations may occur between individual products.
Some of our products are sourced from third-party suppliers. We provide product information based on the specifications available to us and aim to describe materials, finishes and features as accurately as possible.
Where a product has been wear-tested, sampled or personally reviewed by Edna Lovita staff, this will be clearly indicated on the product page.
A wear-tested product reflects our own experience with that particular item and should not be interpreted as a guarantee that every customer will experience the same result.
4. Product Availability
Products are subject to availability.
We reserve the right to:
- limit quantities available for purchase;
- discontinue products;
- correct errors in product information; or
- cancel an order where a product has become unavailable.
If we are unable to fulfill an order that you have already paid for, we will contact you and arrange an appropriate refund. You may opt to be notified once the desired product becomes available again.
5. Prices
All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.
We aim to ensure that our prices are accurate. However, errors may occasionally occur.
Where a pricing error occurs, we will contact you before fulfilling the order and give you the option to proceed at the correct price or receive a refund where applicable.
Promotional prices, discounts and voucher codes may be subject to specific terms and conditions.
6. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
An order is subject to acceptance and product availability.
After placing an order, you should receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean that the order has been accepted or dispatched.
We reserve the right to cancel an order in circumstances including:
- suspected fraud or unauthorised payment;
- an obvious pricing or product-information error;
- stock becoming unavailable; or
- circumstances beyond our reasonable control.
If we cancel an order after payment has been received, we will arrange a refund of the amount paid.
7. Payment
Payment methods available at checkout will be displayed on our website.
Payments are processed through our selected payment providers. Edna Lovita does not have access to your complete payment-card details where these are processed securely by our payment provider.
An order will generally only be processed once payment has been successfully received.
8. Delivery
We currently deliver within South Africa.
Available delivery methods, estimated delivery periods and applicable delivery fees will be displayed during checkout.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, weather, public holidays or other logistical disruptions.
Once your order has been handed to the relevant delivery provider, tracking information will be provided where available.
Please ensure that the delivery address and contact details provided during checkout are accurate.
9. Returns, Exchanges & Refunds
We want you to be happy with your purchase.
Our Returns & Refund Policy explains the circumstances in which products may be returned, exchanged or refunded and how to initiate a return.
Nothing in our returns policy is intended to limit or exclude any rights you may have under South African consumer law.
In particular, the Consumer Protection Act provides consumers with rights relating to goods that are defective, unsafe, unsuitable for their intended purpose or do not meet applicable requirements.
For online transactions, consumers may also have cancellation rights under the Electronic Communications and Transactions Act, subject to the requirements and exclusions contained in that legislation. ECTA provides a seven-day cooling-off period for qualifying electronic transactions, with the consumer generally responsible for the direct cost of returning the goods.
Please refer to our Returns & Refund Policy for the practical process.
10. Jewellery & Hygiene
For hygiene reasons, customers should not wear jewellery before deciding whether they wish to exercise any applicable cancellation or return right, except to the extent reasonably necessary to inspect the product.
Products returned to us should be in the condition required by applicable law and our Returns & Refund Policy.
This section does not remove or restrict any statutory rights available to consumers.
11. Product Care
Jewellery should be cared for according to the care instructions provided with the product or on the product page.
Unless expressly stated otherwise, we do not guarantee that jewellery will remain unchanged when exposed to:
- water;
- perfume;
- lotions or cosmetics;
- sweat;
- cleaning chemicals;
- chlorine or salt water; or
- other environmental factors.
Different materials and finishes have different care requirements.
Where a product is described as gold plated, this means a layer of gold has been applied over the underlying material. It does not mean that the product is made entirely from solid gold.
Similarly, where a product contains cubic zirconia, rhinestones or other decorative stones, we will identify the material as accurately as the information available to us allows.
12. Intellectual Property
Unless otherwise stated, the content of the Edna Lovita website, including:
- our name and branding;
- logos;
- photographs;
- product descriptions;
- graphics;
- written content;
- designs; and
- other original materials
belongs to Edna Lovita or is used with appropriate permission.
You may not reproduce, distribute, modify or commercially use our content without our written permission.
13. Website Content
We make reasonable efforts to keep the information on our website accurate and current.
However, we do not guarantee that every piece of information will always be complete, current or free from errors.
We reserve the right to correct errors, update information and change product availability or pricing without prior notice, subject to applicable consumer law.
14. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services, including payment providers, delivery providers, analytics services and social-media platforms.
We are not responsible for the content, availability, security or privacy practices of third-party websites or services.
Your use of those services may be subject to their own terms and privacy policies.
15. Privacy
We collect and process personal information in order to operate our business, process orders, provide customer service and, where permitted, communicate with customers.
Our Privacy Policy explains what information we collect, why we collect it, how it is used and what rights you have regarding your personal information.
Edna Lovita will process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).
POPIA places requirements on organisations processing personal information and provides data subjects with rights relating to their personal information.
16. Marketing Communications
If you choose to subscribe to our newsletter or marketing communications, we may send you information about Edna Lovita, including new products, launches, promotions and other relevant updates.
You may unsubscribe from marketing communications at any time.
We will handle electronic direct marketing in accordance with applicable requirements under POPIA. The Information Regulator states that unsolicited electronic direct marketing generally requires consent, subject to the applicable customer exception and other requirements.
Every applicable marketing communication should provide an appropriate means of opting out.
17. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under South African law.
Subject to this, Edna Lovita will not be responsible for losses arising from circumstances outside our reasonable control, including courier delays, interruptions to third-party services, website outages or events beyond our reasonable control.
18. Events Beyond Our Control
We will not be responsible for delays or failure to perform our obligations where this is caused by circumstances beyond our reasonable control.
This may include natural disasters, severe weather, strikes, interruptions to transport networks, power or internet outages, government restrictions, or other unforeseen events.
We will make reasonable efforts to communicate with affected customers and resume performance as soon as reasonably possible.
19. Complaints
We value your feedback and would like the opportunity to resolve concerns directly.
If you have a complaint about your order, product or experience, please contact us at:
Email: ednalovita@gmail.com
WhatsApp: 0763314647
Please include your order number and a description of the issue so that we can assist you as quickly as possible.
Nothing in this section limits your rights to pursue any remedy available to you under South African law.
20. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any dispute will be dealt with in accordance with applicable South African law and the consumer's applicable statutory rights.
21. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will always be published on this page, together with the date on which it was last updated.
22. Contact Us
If you have questions about these Terms & Conditions, please contact us:
Edna Lovita
Email: ednalovita@gmail.com
WhatsApp: 0763314647
Website: ednalovita.com